FAQs

Are all of the soaps Luisa New York sells hand-crafted?

Yes. Each individual soap bar we sell is hand crafted. We design and produce our soap bars ourselves. We do not use any machinery – only household kitchen equipment.

What is the difference between Luisa New York’s hand-crafted soaps and regular soap I get in any store?

There are many differences, the main one being the ingredients. Most soap bars you buy in any store are produced in high volume. “Store soap” typically consists of low grade materials. The cost of each bar has to cover the expenses of maintaining industrial production facilities and of advertising. In addition, the soap goes through a selling chain that involves distributors and wholesalers before it is actually sold to the store, each element in this chain has their own profit. Therefore, when you buy a bar of soap in the store only a small fraction of the cost is associated with its ingredients. Our handmade soap is sold directly to our customers. This allows us to invest most of the cost of our soap bars in their ingredients. We use only high grade pure essential oils. We only use Italian food grade olive oil, and top quality coconut and palm oil. This way when you buy a bar of soap from us, you pay for what’s in it.

Do the soap bars include any animal-based ingredients?

Very few of our soap contain milk (for example, the Goat Milk Pastels). Other than that we never use any animal based ingredients in any of our soaps, and the soaps are “vegan”.

Are the soap bars natural?

Unlike some home based soap manufacturers that focus on a single type of soap, we have made a significant initial investment resulting in a diverse line of handmade soap bars. We make all-natural soap bars such as our Geranium Rose Hip bar and our Grapefruit Patchouli bar. We also make soap bars that are all natural apart from fraction of a drop of colorant, and make other soaps that are only partly natural, in order to obtain a unique aesthetic appearance. However, even our partly natural soaps are light years from store-soap. All of our soap bars are labeled with the list of ingredients (also available on our online store for each individual bar) sorted by the amount used.

Are your soap bars safe to use?

All of our soap bars are safe to use. Being a family business, we have tested all of our products in our own home, and we only use Luisa’s products ourselves. As with any other care product, customers that may experience allergic reactions should first consult the ingredient lists before use.

Do you sell gift packages?

Yes. We offer beautiful gift packages for any occasion. We also provide personalized and custom-made gifts on request. Please contact us for more information.

What if I want something, but I don’t see it in the store or online?

We can design any custom product for you: the scent, the shape, the ingredients, the wrapping – everything!  Call, email, or visit us in the store, and we will work with you to make your products exactly what you want.

Do you make soaps for special events and occasions?

Yes!  We can make favors and gifts for any event, whether it’s a baby shower, bridal shower, wedding, birthday, anniversary, holiday party, or any other event.  Call, email, or visit us in the store, and we will work with you to make your products exactly what you want.

I saw a cake in the store – is it really soap?

Yes, it’s actual soap!  We can make them for any occasion or event, and if needed, we can pre-slice them for you.  We do require three weeks advance notice for the custom designed glycerine soap cakes, and for the olive oil soap cakes we need at least six weeks advance notice.

What is your return policy?

We gladly accept returned damaged products. Unfortunately we cannot accept returns for other reasons due to the nature of our products. However, if you have a special need we will listen to you – we always make our customers happy.

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